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Country:  India
Location: 

Pune, IN

Location details:  Magarpatta City
Employment type:  Fixed term
Full-time/part-time position:  Full time
Job code USA/CA: 

Trainee-Global IT Support

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name – people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive. This is what makes Konecranes a unique place to work.

Job Description

Department:  IT services

Location: Magarpatta, Pune

 

Company: Konecranes India Ltd

Employment type: Perm

 

Reports To:  Team lead- Global IT Support

Reporting Positions:  NA

 

Education Required:  BCA, BSc, BCS

 

Professional Experience Required (Max – Min.): -1-0

Gender: M/F

 

KPI: Turn Around time, SLA, Quality, FCR,

 

Role and Responsibility: 

  • Manage all IT requests which are logged in IT Ticketing tool. This includes classification, taking approvals, assigning to L2/L3 support, follow up with them until closure.
  • Assessing the severity, impact and risk of incidents and escalating to the L2/L3 teams, whenever required.
  • Adopt IT processes and policies during day to day support.
  • Handling IT project activities assigned to you.
  • Identify and communicate the problem areas based on the incoming incidents.
  • Assistance during User Acceptance Test

 

 

What we offer you:

  • Insight to the IT Service Delivery.
  • Training on supporting latest IT technologies in software & hardware domain.
  • Work life balance.
  • Innovative and dynamic working environment.
  • The support of an excellent IT Service Delivery Team.
  • Possibility to work in leading crane building company with leading technology.
  • Competitive Salary.

 

Work Environment (Office/Factory/Site): Magarpatta Office

Competencies and Skills Required:

IT skills

  • 0-1 years of experience in Windows environment.
  • Good knowledge of OS, Network and Applications.
  • Familiarity with iOS, Android, Windows and other mobile operating systems
  • Knowledge on SCCM is preferred.
  • ITIL knowledge is preferred.

 

General skills

  • Customer Service Minded attitude.
  • Good Presentation and communication skills.
  • Ability to learn and share knowledge with other team members.
  • Be a good communicator and good listener within the team.
  • Ability to coordinate with multiple teams.
  • Willing to work in 24x7 shift environment.

 

 

 

Konecranes is a world-leading group of Lifting Businesses™, serving a broad range of customers. We are truly a global company with 16,000 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance.

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