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Country:  Australia
Location: 

Perth, WA, AU

Location details:  Canning Vale- Northwest
Employment type:  Undefined term
Full-time/part-time position:  Full time
Job Code USA/CA: 

Service Manager

  • Attractive Base Salary + Super + Company Car + Bonus
  • Experienced and engaged team
  • Supportive client base

 

Konecranes and Demag is committed to lifting businesses. For the last 100 years we have been serving a broad range of customers around the world. With 16,000 employees in almost 50 countries, we have an enormous global network. This means, that as an employee of Konecranes and Demag you not only have an excellent framework of support and resources but you will be part of a worldwide network of opportunities.

 

As a result of strong demand for our services, and an internal promotion, we are now seeking to appoint a Service Manager for our North West Team in Western Australia.  Reporting directly to the Branch Manager, you will work closely with our Service Planners, Administrators and Service Technicians to ensure the delivery of quality services resulting in the achievement of agreed revenue, growth, profit and operational objectives including customer satisfaction.

 

The Role

Day to day you will be required to:

  • Continuously monitor key service metrics including profitability, productivity and recovery and take necessary action to improve performance in these areas.
  • Ensure that Safety policies and procedures are adhered to at all times by coaching team members, discussing safety items and practicing safe work behaviours.
  • Maintain strong relationships with major customers and suppliers, through regular customer visits/ service reviews to retain loyalty with Konecranes and Demag products & services.
  • Identify the skills and knowledge required by the staff to perform their assigned tasks and provide appropriate training opportunities to acquire these.
  • Plan and facilitate monthly service toolbox meetings with completion of minutes, attendance records, action plans and follow ups.
  • Oversee larger repairs and projects to ensure successful completion.
  • Track sales leads brought in by field operatives (technicians and inspectors) and take appropriate action to help maintain customer satisfaction.

 

 

As a confident and determined individual, you will have excellent leadership skills, and be a well organised self-starter.

 

What we expect from you

  • Minimum 5 years’ experience is a Supervisory, Leadership or Management role preferably in as Service related industry.
  • Safety focussed with a passion for education, remediation and communication.
  • Demonstrated experience leading, motivating and engaging team members
  • Exceptional Customer Service skills
  • Superior verbal and written communication skills
  • Ability to work well under pressure and effectively prioritise tasks
  • Can do attitude

 

An attractive salary package awaits. You will also enjoy ongoing training as you take the next step in your career with this global organisation.

 

# lift your career

 

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