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Country:  India
Location: 

Pune, MH, IN

Location details: 
Employment type:  953
Full-time/part-time position:  Full time
Job Code USA/CA: 

Associate Consultant - IAM AMS

Country: [[India]] 
Location: [[Pune]], [[Maharashtra]] 
Location details: 

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name – people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive. This is what makes Konecranes a unique place to work.

 

Department:  IT Service Center - IAM AMS

Location: SP Infocity, Pune

Company: Konecranes India Ltd

Employment type: Permanent

KPI:  TAT, SLA, Ageing, Quality Audits, Tracker development

Reports To: Manager – IAM AMS

Reporting Positions

Education Required: Graduate from Computer Science/ IT

Professional Experience Required (Min - Max.): 2-4 yrs

Gender:  Any

Role and Responsibility:

·       Exhibit Konecranes Core values and code of conduct into each action.

·       Ticket queue management, solve Incidents and Service Requests which cannot be resolved by 1st level support.

·       Create and maintain the Knowledge base to have up to date instructions for efficient incident and request resolution for L1 and L2 supports. Train and mentor 1st level support when needed.

·       Seek solutions and analyze unknown/ new types or more complex Incidents and Service Requests.

·       Coordinate ticket resolution and troubleshooting, engage other support teams as required

·       Execute required analysis steps and escalate to Level-3 support as needed.

·       Participate to Major incident process, coordinate technical incident troubleshooting and initial user communication

·       Support On call during weekend/as on demand for Major incidents or/and scheduled activities by assigned by cluster team.

·       Analyze the repetitive Incidents, raise bugs, propose improvements and take care of the problem management process.

·       Good to have experience on Identity Management.

·       Good to have experience on Access Management.

·       Good to have general knowledge about integrated systems related to IDM.

·       Good to have knowledge about overall employee lifecycle management

·       Regular validation of system Health checks using monitoring tools and determines improvement recommendations.

·       Propose proactively process changes in case of bad processes or improvement opportunities.

·       Should be ready to work in different Shifts as per business needs and team needs.

Work Environment (Office/Factory/Site): Office

Competencies and Skills Required:

  • Knowledge about ITIL and ITSM tool(s)
  • Good knowledge on IDM and Access Management.
  • Analytical and problem solving techniques
  • Customer service attitude
  • Communication skills – Verbal, Written
 

Konecranes is a world-leading group of Lifting Businesses™, serving a broad range of customers. We are truly a global company with 17,000 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance.

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