At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name – people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive. This is what makes Konecranes a unique place to work.

Role: D2K

Designation: Consultant – QlikView(D2K)

Location: Pune

Job description    

Are you interested in working within the core of Lifting Businesses and Digitalization? Konecranes’ vision is to know in real time how millions of lifting devices and machine tools perform and to use this knowledge around the clock to make our customers’ operations safer and more productive. Konecranes IT’s role is to connect the data from cranes, Lift Trucks, hoists and business processes. We develop and operate services that make that data available to customers, service technicians and use analytics to identify new business opportunities.

The Consultant- QlikView(D2K) is part of the Global team that ensures business applications run successfully and are error free.

We are looking for Consultant- QlikView(D2K) with strong relevant experience of 2-4 years and total experience of around 6 years. Preferably a Graduate from Computer Science/ IT.

Your responsibilities are

• Exhibit Konecranes Core values and code of conduct into each action
• 3+ Years of Production support and development experience in QlikView.
• Knowledge on Cognos, BI. Integration knowledge with SAP modules.
• Creating reports, extraction, enhancements etc, knowledge of Data loads and effective monitoring
• Experience in Handling and resolving Incidents based on priority and severity.
• Resolve data load issues and be able to resolve them within limited time window.
• Should have knowledge of custom extractor based on function module.
• Experience on Transformation, Routines
• At least one end to end implementation.
• Experience on QlikView Testing, QlikView statistics
• Strong understanding of Database concepts.
• Experience with various optimizing techniques in improving the performance of the Jobs.
• Knowledge and understanding of ITIL processes and support activities.
• Min 1-year experience on at least one support project.

What we expect from you

• Ready to work in 24x7 environment.
• Excellent written and verbal communication in English.
• Handling service requests and incidents
• Any adhoc request coming from other applications for monitoring / support in any environments.
• Providing monthly report on Interfaces/system availability.
• Participate into Critical Incident resolution and communication process.
• Develop healthy professional customer relationship
• Analyse the repetitive Incidents and addressing the root causes in order to either reduce/ eliminate repetitive Incidents or enhance efficiency in handling those.
• Ensure to fulfil the KPIs like SLA, TAT, Ageing, Quality Audits, etc. based on management’s expectations and guidance
• Align and realign actions based on customers’ feedbacks, inputs from management.
• Assist peers, superiors, other IT staff members in day to day activities whenever appropriate.
• Deliver any other tasks as per superior’s instructions and guidance

General skills / requirements

• Should have excellent inter-personnel skills with a proven ability to work independently and in team environment as per situation
• Should have good communication (verbal, written) and presentation skill
• Analytical and problem-solving techniques
• Nice to have experience in interacting with global stakeholders
• Knowledge about ITIL and ITSM tool(s)
• Good knowledge on
• Good knowledge on QlikView Application.
• Analytical and problem-solving techniques
• Customer service attitude
• Communication skills – Verbal, Written

What we offer to you  

• Insight to world class IT Service Delivery
• Competitive Salary
• Work-Life balance
• Innovative and dynamic working environment
• Support of an excellent IT Service Delivery Team
• Possibility to work in leading crane building company with leading technology

Konecranes is a world-leading group of Lifting Businesses™, serving a broad range of customers. We are truly a global company with 17,000 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance.