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Country:  India
Location: 

Pune, MH, IN

Location details: 
Employment type:  953
Full-time/part-time position:  Full time
Job Code USA/CA: 

Consultant - Qlikview (D2K)

Country: India (IN) 
Location: Pune, Mahārāshtra (IN-MH) 
Location details: 

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name – people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive. This is what makes Konecranes a unique place to work.

 

Department:  IT Service Center - D2K Cluster

Location: Magarpatta, Pune

Company: Konecranes India Ltd

Employment type: Permanent

KPI:  TAT, SLA, Ageing, Quality Audits, Tracker development

Reports To: Manager – D2K

Reporting Positions

Education Required: Graduate from Computer Science/ IT

Professional Experience Required (Min - Max.): 2-4 yrs

Gender:  Any

Role and Responsibility:

 
  • Exhibit Konecranes Core values and code of conduct into each action
  • 2+ Years of Production support and development experience in SAP BW. 
  • Knowledge on Cognos, BI. Integration knowledge with SAP modules.
  • Creating reports, extraction, enhancements etc, knowledge of Data loads and effective monitoring
  • Experience in Handling and resolving Incidents based on priority and severity.
  • Resolve data load issues and be able to resolve them within limited time window.
  • Should have knowledge of custom extractor based on function module.
  • Experience on Transformation, Routines
  • At least one end to end implementation.
  • Experience on BW Testing , BW statistics
  • Strong understanding of Database concepts.
  • Experience with various optimizing techniques in improving the performance of the Jobs.
  • Knowledge and understanding of ITIL processes and support activities.
  • Min 1-year experience on at least one support project.
  • Ready to work in 24x7 environment.
  • Excellent written and verbal communication in English.
  • Handling service requests and incidents
  • Any adhoc request coming from other applications for monitoring / support in any environments.
  • Providing monthly report on Interfaces/system availability.
  • Participate into Critical Incident resolution and communication process.
  • Develop healthy professional customer relationship
  • Analyse the repetitive Incidents and addressing the root causes in order to either reduce/ eliminate repetitive Incidents or enhance efficiency in handling those.
  • Ensure to fulfil the KPIs like SLA, TAT, Ageing, Quality Audits, etc. based on management’s expectations and guidance
  • Align and realign actions based on customers’ feedbacks, inputs from management.
  • Assist peers, superiors, other IT staff members in day to day activities whenever appropriate.
  • Deliver any other tasks as per superior’s instructions and guidance

Work Environment (Office/Factory/Site): Office

Competencies and Skills Required:

  • Knowledge about ITIL and ITSM tool(s)
  • Good knowledge on
  • Good knowledge on Qlikview Application.
  • Analytical and problem solving techniques
  • Customer service attitude
  • Communication skills – Verbal, Written

Konecranes is a world-leading group of Lifting Businesses™, serving a broad range of customers. We are truly a global company with 17,000 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance.

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