Department:  IT Service Center - D2K Cluster

Location: Magarpatta, Pune

Company: Konecranes India Ltd

Employment type: Permanent

KPI:  TAT, SLA, Ageing, Quality Audits, Tracker development

Reports To: Manager – D2K

Reporting Positions: 

Education Required: Graduate from Computer Science/ IT

Professional Experience Required (Min - Max.): 2-4 yrs

Gender:  Any

Role and Responsibility:

• Exhibit Konecranes Core values and code of conduct into each action
• 2+ Years of Production support and development experience in SAP BW. 
• Knowledge on Cognos, BI. Integration knowledge with SAP modules.
• Creating reports, extraction, enhancements etc, knowledge of Data loads and effective monitoring
• Experience in Handling and resolving Incidents based on priority and severity.
• Resolve data load issues and be able to resolve them within limited time window.
• Should have knowledge of custom extractor based on function module.
• Experience on Transformation, Routines
• At least one end to end implementation.
• Experience on BW Testing , BW statistics
• Strong understanding of Database concepts.
• Experience with various optimizing techniques in improving the performance of the Jobs.
• Knowledge and understanding of ITIL processes and support activities.
• Min 1-year experience on at least one support project.
• Ready to work in 24x7 environment.
• Excellent written and verbal communication in English.
• Handling service requests and incidents
• Any adhoc request coming from other applications for monitoring / support in any environments.
• Providing monthly report on Interfaces/system availability.
• Participate into Critical Incident resolution and communication process.
• Develop healthy professional customer relationship
• Analyse the repetitive Incidents and addressing the root causes in order to either reduce/ eliminate repetitive Incidents or enhance efficiency in handling those.
• Ensure to fulfil the KPIs like SLA, TAT, Ageing, Quality Audits, etc. based on management’s expectations and guidance
• Align and realign actions based on customers’ feedbacks, inputs from management.
• Assist peers, superiors, other IT staff members in day to day activities whenever appropriate.
• Deliver any other tasks as per superior’s instructions and guidance

Work Environment (Office/Factory/Site): Office

Competencies and Skills Required:

• Knowledge about ITIL and ITSM tool(s)
• Good knowledge on
• Good knowledge on Qlikview Application.
• Analytical and problem solving techniques
• Customer service attitude
• Communication skills – Verbal, Written