Trainee-Global IT Support

Designation: Trainee - Global IT Support

Experience: 0 -1 Years

Location: Pune

Company Name: Konecranes and Demag Pvt Ltd

Website: http://www.konecranes.com

Your key responsibilities:

• Exhibit Konecranes Core values and code of conduct into each action
• Manage all IT requests which are logged in IT Ticketing tool. This includes classification, taking approvals, assigning to L2/L3 support, follow up with them until closure.
• Technical analysis of all the unknown/ new types of Incidents and Service Requests and assist the Team leads to create knowledge base
• Assessing the severity, impact and risk of incidents and escalating to the L2/L3 teams, whenever required.
• Adopt IT processes and policies during day to day support.
• Handling IT project activities assigned to you.
• Identify and communicate the problem areas based on the incoming incidents.
• Assistance during User Acceptance Test
   

What we expect from you:

• Graduate from Computer Science/ IT (B.Sc, BCA, BCS, BE)
• 0-1 years of experience in Windows environment.
• Good knowledge of OS, Network and Applications.
• Familiarity with iOS, Android, Windows and other mobile operating systems
• Knowledge on SCCM is preferred.
• ITIL knowledge is preferred.
• Communication skills – Verbal, Written
• Team player
• Excellent written and spoken English
• Ability to work and communicate effectively with a globally-distributed team
• Willing to work in 24x7 shift environment
• Nice to have awareness about ISO 14001, 45001 requirements
   

What we can offer you:

•  Insight to world class IT Service Delivery
•  Competitive Salary
•  Work-Life balance
•  Innovative and dynamic working environment
•  Support of an excellent IT Service Delivery Team
•  Possibility to work in leading crane building company with leading technology