Business Development Representative - Royersford , PA

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Position Title: Business Development Representative 

Reports To: Team Leader, Business Development  

What we offer:

Benefits: Medical Plan, Dental, Vision, 401k plan with a match from day one, profit sharing, identity theft protection, accident insurance, travel insurance and so much more!

Vacation: 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.

Sick Leave: 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service

Holidays: 10 paid holidays per year

Konecranes, a world leading group of Lifting Businesses™, is looking for ambitious, confident, and motivated individuals for our new United States Business Development Team. As an important point of contact with our current customers, our Business Development Representatives (BDRs) execute a critical part of our customer consultation process, the Business Review. The BDR will perform an in-depth review of the service relationship looking at progress, feedback and documented value. Upon completion of the Business Review, the BDR will focus on renewing the customer’s current service agreement with Konecranes. BDRs will evaluate crane usage from remote monitoring statistics, operating environment, duty classification, manufacturer’s recommendations, and local regulations while discussing recommendations and planning jointly with the customer. BDRs play a key role in our business success strategy. BDRs will focus on delivering a world class customer service experience, being fully committed to retaining our customers, and ensuring they have the necessary information to make the right decisions for their unique needs. Our United States BDR Team will be key component of the pipeline and revenue growth for Konecranes.  

Principal Responsibilities:  

• A BDR supports our local service branches by renewing service agreements 

• Conducts Business Reviews online using our customer portal 
• Proposes appropriate service agreement to meet usage, operating environment, duty classification, manufacturer’s recommendations, and local regulations and secures retention of customer 
• Collaborates with local branch to ensure a successful customer experience and proper delivery of the service agreement 
• Delivers all pertinent customer intelligence from the renewal process to the local service branch 
• Maintains daily activities in customer relationship management tools by tracking calls, emails, and interactions with customers during the retention process. 

• Works closely with local branches to improve customer agreement retention, overall customer relationships, scope of services delivered, and overall profitability and efficiency. 

Education: Bachelor’s degree in Business or other related studies required.

Experience: One(1)+ year/s of business development or sales experience preferred. Experience with CRM tools is a plus. Must have excellent written and verbal communication skills and PC skills.  

Other Experience: Must be coachable with a willingness to learn. Must have a desire to be successful and grow in a world class organization with a commitment to excellence, superior relationship building and collaborative capabilities. Must be willing to develop Konecranes sales ethics and values. 

*KCN

Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.

Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category.