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Country:  United States
Location: 

Springfield, OH, US

Location details: 
Employment type:  Undefined term
Full-time/part-time position:  Full time
Job Code USA/CA: 

IT Help Desk Technician

Country: United States (US) 
Location: Springfield
, Ohio (US-OH) 
Location details: 


At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name – people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive. This is what makes Konecranes a unique place to work.

REPORTS TO: OSS Help Desk Manager  

 

PRINCIPAL RESPONSIBILITIES:

 

The Konecranes IT Help Desk Technician will serve as a first level support contact for internal users. The position will work with a team of local as well as global Help Desk Technicians. Our mission is to drive and support process harmonization with optimal IT solutions and at the same time reduce the fragmentation of IT systems. We are looking for a first contact IT Help Desk Technician, based in Springfield Ohio, to be part of a global team supporting end users both in the Americas and at times worldwide.

 

·         Strong IT problem solving/troubleshooting experience (software and hardware)

·         Identify, manage, escalate and resolve technical issues.

·         Ability to listen, understand and translate client requirements

·         Install and configure software, utilities, etc. to be utilized on workstations and computer networks.

·         Monitor installed systems, identify problems, and take corrective actions.

·         Experience with remote management tools

·         Demonstrated experience with Active Directory

·         Support the Wireless Mobility team in plan design, data analysis and reporting. Support the end user in all set ups including assistance with wireless account, email, applications, etc.

·         Maintains confidentially regarding information being processed, stored or accessed by end-users on the network.

·         Must be knowledgeable in best practices and IT methodologies

·         Good communication and presentation skills

·         Must understand business processes and have the ability to thoroughly understand the technology to address client’s requirements 

·         Performs other duties as assigned.

 

 

EDUCATION: 2-year degree in a Technical field. A+ Certification preferred.

 

 

EXPERIENCE: Basic understanding of Windows 7 and 10, MS Office 365, and networks. Ability to share IT knowledge and train employees at all levels within the organization. 

 

 

OTHER REQUIREMENTS: Willingness to work varied overtime, with little to no advance notice as needed by circumstance. Fluent in English as a working language, both written and verbal; bi-lingual in Spanish or Portuguese would be a plus. Must be able to travel up to 10%.

 

Konecranes is a world-leading group of Lifting Businesses™, serving a broad range of customers. We are truly a global company with 16,000 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category.


Nearest Major Market: Dayton

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