Sales Engineer - Springfield, OH

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

POSITION TITLE:    SALES ENGINEER

REPORTS TO:       CUSTOMER SERVICE MANAGER - NEW EQUIPMENT

What we offer:

Benefits: Medical Plan (You can reduce your deductible by participating in our Wellness Program for 2024. Employees will then have the option to potentially get their medical benefits at no cost in 2025. Ask us for details!) Dental, Vision, 401k plan with a match from day one, profit sharing, identity theft protection, accident insurance, travel insurance and so much more!

Vacation: 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.

Sick Leave: 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service

Holidays: 10 paid holidays per year

PRINCIPAL RESPONSIBILITIES:

1. Prepare commercial and technical proposals for overhead material handling equipment to be utilized in a production or maintenance capacity in a variety of industrial environments (power plants, general manufacturing, steel mills, pulp and paper mills, etc.)
   1. Establish distributor (customer) requirements.  Analyze material handling application including physical environment (temperature, location, dust, humidity, presence of gases or vapors, etc.), industrial process (types of loads, precise load handling, weight of loads, throughput requirements, reliability factors such as up-time, whether equipment is part of process or for maintenance, required safety features, etc.), type of controls (2-speed, variable frequency, radio, etc.), capacity, voltage, speed, duty class, design standards (European, US, Canadian, International), and local codes (construction/electrical).  Review and interpret specifications, discuss with distributor and make technical suggestions or present options to enhance productivity and reliability of equipment.  May prepare cost/benefit analysis for distributor, depending upon application and specifications.  Rely on engineering knowledge and overall knowledge of industrial applications and/or industry experience.
   2. Design material handling solution (overhead crane, jib crane, monorail, workstation or combination thereof) to meet application requirements utilizing knowledge of technical parameters, industrial applications and constraints of available products.
   3. Establish specifications and parameters to be used to size and select proper components (electrical/mechanical/structural), based upon customer requirements.  Utilize proprietary software, price books, product manuals, and manual calculations to design and select appropriate components.  Interpret software results and evaluate for appropriateness.  Make adjustments to software output based upon engineering judgement and industry experience.
   4. Formalize customer proposal.  Prepare and edit CAD drawings of proposed material handling system.  Prepare technical documentation, drawings, terms, conditions and pricing.
   5. Communicate with distributor’s technical and commercial representatives by telephone, fax, and e-mail.

Additonal Duties: 

1. Enter new equipment orders into MRP system.  Establish and analyze distributor requirements.  Utilize knowledge of product and understating of technical parameters to accurately input the data needed to produce the product specified in the quotation/expected by the customer.  Communicate with distributors via telephone, fax and e-mail.
2. Resolve product warranty issues, design field modifications to material handling components, troubleshoot electrical/mechanical components, identify spare parts through bills of material, drawings and manuals.  Communicate with distributors via telephone, fax and e-mail – occasional travel to customer site.
3. Prepare technical and commercial proposals for field modifications, spare parts, and other services. Recommend spare parts packages based on equipment usage and applications. Enter orders into MRP system when customer approves order.  Run reports and provide delivery updates to customers as required.
4. Co-ordinate/Conduct service, technical, and sales training of distributors at our training facility. Participate in developing Training Programs. Training topics include product preventive maintenance, troubleshooting, applications/specifications, benefits, use of proprietary crane design software, etc.
5. Prepare technical and commercial documentation including technical specifications, operating and maintenance manuals, product descriptions, sales literature, training materials, terms, conditions and contracts. 
6. Respond to inquiries of sales force and distributors relating to published data, product specifications, product applications and other technical data.  Provide feedback regarding product specifications, published documents and other technical materials to appropriate departments.  Investigate and keep informed of competitor technical specifications, product data, websites, industry standards and developments, etc.  Continually develop technical knowledge of product offering.
7. Achieve industry leading customer service.
   1. Provide professional written and verbal communications and timely processing of quotations and orders.  Maintain a high degree of clerical accuracy.  Initiate efforts to create an effective team and earn the trust and respect from both customers and coworkers.  Seek timely solutions to resolve unexpected problems and make significant contribution with little direction.  Maintain a timely and thorough responsiveness to inquiries including but not limited to phone calls, voice mails, faxes and e-mails.       
8. Other duties as assigned by supervisor.

EDUCATION:     Bachelor’s degree in Engineering or equivalent required.

EXPERIENCE:   A minimum of 2 to 3 years of experience in application or sales engineering in an industrial environment. Must have well-developed PC skills and excellent verbal and written communication skills. Must be able to address multiple issues at the same time and work well under pressure.

*RM

Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.

Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category.